The Airtel Payments bank gives you the full customer support. You can contact to its support via Tollfree number, Email and direct contact. In this post, I would tell you the ways to contact the customer care of the Airtel Payments Bank.
Customer Care Number for Airtel Payments Bank
The tollfree number of the Airtel Payment banks is easier for Airtel mobile customers as the number is very easy.
For Airtel Mobile Customers – 400
For Non-Airtel Mobile Customers – 8800688006
After calling these numbers, you have to go through the IVR system. In this system you have to repond the questions asked by the computer. As you proceed, you can finally talk to a customer care executive. Nevertheless, t is a complex procedure to reach to customer care executive. However, you would get the answers to the questions directly from the executive.
Note, for Non-Airtel Customer the call would not be toll-free. Rather you have to pay the standard rate of your call.
Email Address For Compalaints
This is my favourite method as I am not required to go through the complex IVR system and there is no waiting for the Customer care executive. It takes far less time than calling to the helpline/
You can write a mail and check the response next day. There is no wastage of time. However, this method is not good for the impatient people. It is also not good for any emergency situation.
Email Address for lodging complaints – firstname.lastname@example.org
Airtel Touch Points
Airtel Payment bank operates physically through its touch points. These are airtel payment banks outlet which can take deposit for the airtel payment bank account. You can also withdraw cash through these outlets.
For any account and KYC related query you can visit the nearest Airtel payment bank outlets. You can also call these outlets.
Physical Visit to Airtel Payment Bank Office
Payment banks work on the low-cost model. Hence, they have minimal branches. Most of these banks are working only from the headquarter. So, in-case you reside in the vicinity of Airtel payment banks headquarter, you can visit there. The address is given below.
Address: Airtel Payments Bank, 1st Floor, Tower B, Plot No-16, Udyog Vihar Industrial Area Phase 4, Gurgaon – 122001
Complaint Redressal Mechanism
If you have any complaints relating to the features of any of the bank services you can approach the Grievance Redressal Cell within the bank for resolution. The email address of the officer is email@example.com
If you are not satisfied with the grievance officer, you can contact the Nodal officer. Details of the prinicpal nodal officer are given below.
Email ID – firstname.lastname@example.org
Contact Number : 0124-4247797
Timings- Monday to Friday 9:30 AM to 6:30 PM excluding public holidays.
This is your last resort. If a customer doesn’t get a satisfactory response within 30 days of lodging the complaint, then he/she can approach the omubdsman. These Ombudsman are appointed by the Reserve Bank of India. The RBI has appointed the banking Ombudsman for every region. You can lodge complaints to the ombudsman of your region.
RBI has also established a separate ombudsman for the digital transaction. You can also use this system for UPI Payment issue. If Airtel Payments Bank does not resolve your issue you can visit the complaints Management system of the RBI. Note, you must have the UTR number before lodging a transaction related complaints.