The Airtel Payments bank gives you the full customer support. You can contact to its support via Tollfree number, Email and direct contact. In this post, I would tell you the ways to contact the customer care of the Airtel Payments Bank.
Customer Care Number for Airtel Payments Bank
The tollfree number of the Airtel Payment banks is easier for Airtel mobile customers as the number is very easy.
For Airtel Mobile Customers – 400
For Non-Airtel Mobile Customers – 8800688006
After calling these numbers, you have to go through the IVR system. In this system you have to repond the questions asked by the computer. As you proceed, you can finally talk to a customer care executive. Nevertheless, t is a complex procedure to reach to customer care executive. However, you would get the answers to the questions directly from the executive.
Note, for Non-Airtel Customer the call would not be toll-free. Rather you have to pay the standard rate of your call.
Email Address For Compalaints
This is my favourite method as I am not required to go through the complex IVR system and there is no waiting for the Customer care executive. It takes far less time than calling to the helpline/
You can write a mail and check the response next day. There is no wastage of time. However, this method is not good for the impatient people. It is also not good for any emergency situation.
Email Address for lodging complaints – wecare@airtelbank.com
Airtel Touch Points
Airtel Payment bank operates physically through its touch points. These are airtel payment banks outlet which can take deposit for the airtel payment bank account. You can also withdraw cash through these outlets.
For any account and KYC related query you can visit the nearest Airtel payment bank outlets. You can also call these outlets.
Physical Visit to Airtel Payment Bank Office
Payment banks work on the low-cost model. Hence, they have minimal branches. Most of these banks are working only from the headquarter. So, in-case you reside in the vicinity of Airtel payment banks headquarter, you can visit there. The address is given below.
Address: Airtel Payments Bank, 1st Floor, Tower B, Plot No-16, Udyog Vihar Industrial Area Phase 4, Gurgaon – 122001
Complaint Redressal Mechanism
Grievance Redressal
If you have any complaints relating to the features of any of the bank services you can approach the Grievance Redressal Cell within the bank for resolution. The email address of the officer is grievance.officer@airtelbank.com
Nodal Officer
If you are not satisfied with the grievance officer, you can contact the Nodal officer. Details of the prinicpal nodal officer are given below.
Email ID – pno@airtelbank.com
Contact Number : 0124-4247797
Timings- Monday to Friday 9:30 AM to 6:30 PM excluding public holidays.
Banking Ombudsman
This is your last resort. If a customer doesn’t get a satisfactory response within 30 days of lodging the complaint, then he/she can approach the omubdsman. These Ombudsman are appointed by the Reserve Bank of India. The RBI has appointed the banking Ombudsman for every region. You can lodge complaints to the ombudsman of your region.
RBI has also established a separate ombudsman for the digital transaction. You can also use this system for UPI Payment issue. If Airtel Payments Bank does not resolve your issue you can visit the complaints Management system of the RBI. Note, you must have the UTR number before lodging a transaction related complaints.
Go to the Pspcl website and check the transaction. You would get the receipt from there.
आप RBI के Ombudsman को शिकायत करें। थोड़ी मुश्किल तो होगी लेकिन ऐसी गैर जिम्मेदारी की शिकायत जरूरी है। आप सोशल मीडिया में भी बात रख सकते हैं। आजकल ये उपाय कारगर साबित हो रहा है।
Dear Team,
On 09-01-2020 I have paid an electricity bill of Rs. 42100/- from My agent ID (9988111***). The Transaction ID is 3244442560 but due some internet issues error occurs that transaction time is out. Despite this the amount is deducted on that time. But I could not got receipt from Pspcl website. I hope that you have understood all matter.
I request you to please refund my whole amount as soon as possible.
Regards
Mayank Sehgal
Worst service of airtel payment bank, so many times i have given complaint regrading fraud then also no one is replying me for my mail, even customer care number also not connecting to representative from many days
इसकी उम्मीद कम है।
Sir Recharge karte time transaction galt no pe ho gya h or vo no band h sir kya vo amount vapas aa sktaa h return ho sktaa h plz help me
I done a recharge on airtel app recharge not done but money deducted from my bank account transaction id: 191216121602 transaction date 16/12/2019 transaction amount Rs. 398
I add airtl bank as upi in google pay app. Thn i can receive money there bt unable to pay.. please help me
Sir mene 286 rupees Apne cablee operator ko send kre the mere account se paise kat gae lekin unke pass nhi pahuche aap mujhe mere 286 rupees mujhe waapas dilwa dijie mere isi registered no. Par
Sir Maine 2000 rs debit kiye the Jo debit bata rage he par paisa dusare voylet me pahucha nahi
सर मैं यूपीआई के माध्यम से ऐड मनी करना चाहता हूं लेकिन ऐड नहीं हो रहा है एयरटेल पेमेंट बैंक में टेक्निकल एरर आ रहा है
Sir Maine mera paisa account se kut gya hai or vault me ni aaya hai
सर
मेंने अपने अकाउन्ट से ऐयरटेल वाँलिट मे रुपये भेजे तो वाँलिट मे गये नही और अकाउन्ट से भी कट गये । वो रुपये वापस कैसे होगे
सर मेरा एयरटेल मोबाइल नंबर से जो मैंने आईडी बनाई गई है और जो मैंने यूपीआई पिन नंबर लगाया अब वह पिन नंबर ज्यादा समय होने का उपाय बता रहे हैं वापस में पिन नंबर फॉरगेट कर रहा हूं या चेंज कर रहा हूं तो वह चेंज नहीं हो रहा है मेरा फेस्ट नेम लास्ट नेम डेट ऑफ बर्थ लगा रहा हूं तो चेंज नहीं हो रहा है कृपया करके मेरी मदद करें एयरटेल पेमेंट बैंक काम में ले रहा हूं कृपया करके मेरी मदद करें
Sir me Airtel wallet use karta hu or mere ko Airtel payment bank ke debit card se mutual fund ka payment kr raha hu to nahi ho pa raha hai please help sir
Sir mene aj wrong person ko 1000 rupy send krdie paytm upi ke jariye mujhe reversal chaiye
क्लेम सेटलमेंट का तरीका समझने के लिए नीए दिए गए लिंक को पढ़ें।
https://www.licindia.in/getattachment/Products/Pradhan-Mantri-Jeevan-Jyoti-Bima-Yojana-(PMJJBY)/Claim_Settlement_Procedure-PMJJBY.pdf.aspx
वैस तो एयरटेल पेमेंट बैंक के कस्टमर केयर से आपको मदद मिल जानी चाहिए। नहीं मिलती हैं तो नीचे उसके ब्रांचेज का एड्रेस दिया है। वहां सपर्क करें।
https://www.airtel.in/bank/terms/pdf/Branch_Details.pdf
Airtel payment bank se Pradhanmantri e Jeevan Jyoti Bima Yojana policy lethe policy holder ki death Ho Gayi claim kaise kiya jaye Koi batane Ko taiyar Nahin Hai
अगर ऐसा हो इसका इस्तेमाल बंद कर दें। और कस्टमर केयर से शिकायत करें
Sir har baar airtel payment bank se rupay kat jaata hai par udhar nahi pahuchta hai
Sir Maine Airtel payment bank se paytm bank me 2100 ka transaction kiya
, jo ki Airtel payment bank se paisa debit ho GYA PR peytm bank me abhi TK credit nhi Hua so plzz help me, 24 -04-2019 ki transaction h
सर जिस नंबर से एयरटेल पेमेंट अकाउंट
बनाए थे ओ नंबर बंद हो गया । दूसरा मोबाइल नंबर एड नहीं हो सकता है?
Airtel payment Airtel payment Bank Paisa Karti Hai aapne recharge kiya tha paise Nahin Nahin Aaye
Airtel payment Bank lock ho gaya kripya Mera lock chalu kar do meri madad Karan
Monu Kumar mein airtel payment bank account ko use nahi kar PA raha HU sir dikate ye hai ki mpin reset nahi kar PA raha HU dikahata hai ki 24 hours ke bad hoga par phir bhe nahi hota kya iska koi hal hai
यदि airtel के पास स्टाप की कमी है तो बहाली कर लीजिए सर फिर payment बैंक चलायेगा
एक हफ्ते के अंदर पैसा वापस आ जाना चाहिए
सर मेरे एयरटेल पेमेंट बैंक में पैसे जमा तो हो , लेकिन वापिस नहीं निकलते हैं। कृपया मदद करें।।
Mere account se 420 rs Kat gya hai air tel payment bank se pr recharge nhi hua please refund kr de
Sir mera 7000 rupaye mane airtel payment bank bhim upi ke dwara bank of Baroda me send kiya gaya our bailens Kat gaya our bailens AC me phucha nhi sir bailens return karne me please help me
सर, आज मैंने पेमेंट बैंक से अपने mobikvik wallet में पैसा ऍड किया । जो की मेरे पेमेंट बैंक से 2 बार कट गया लेकिन मेरे उस Wallet में पैसा 1 ही बार aad हुआ। कृपया मेरी मदद करे
Sir mera a/c 3 month se block h usme 10000 rupaye pade h kai bar complaint bhi ki but unblock nhi kiya ja rha h airtel payment bank chor h chor kabhi success nhi hoge
Sir Maine paytm bank se Airtel payment bank me 2500 ka transaction kiya
, jo ki paytm bank se paisa debit ho GYA PR Airtel payment bank me abhi TK credit nhi Hua so plzz help me, 13 -03-2019 ki transaction h
सर , मैं airtel payment bank को क्लोज करवा दिया था , जो कि अब मुझे जरूरत पड़ रहा है । सर अब ऐरएल पेमेंट बैंक को चालू करना है ,कैसे होगा ??
Hello Sir,
Mera Airtel Payment Bank Pichle 1 Saal Se block hai ,Aur Usme 500₹ Wallet Bhi Hai..
Please Tell me Me apna account unblock kese karu aur Apni Profile me name change kese karu ..please tell me Sir
हेलो सर,
मैंने पेटीएम से रिचार्ज के लिए एयरटेल पर यूपीआई लगाई थी सर्वर ना होने के कारण हमारे अकाउंट से 119 की तीन यूपीआई के पैसे कट गए और रिचार्ज भी नहीं हुआ। ₹357 रुपए भी कट गए
Ak ac me hamne 5700 rupye bheje av tak nahi pahucha karan
Airtel Payment Bank Logo ko uLLu Banata Hai
नमस्ते सर मैंने 119 का रिचार्ज किया था और 50% डिस्काउंट के हिसाब से 59.5 रुपये कटने चाहिए लेकिन 69 रुपये कट गये इसलिए शेष राशि वापस करने की कृपा करें।
Maine kal 6 baar recharge atempt kiya paise bhi dr ho gaya recharge nahi hua baad main 3 hour ke baad 10 rs ka recharge hua par pahle ke dr paise nahi mile na recharge hua .cash back ka lalach de kar problem me dalte ab phone ka ourgoing band .kayko airtel bank laye isse to Bank ka debit card acha hai aaj tak kabhi transaction fail nahi hua .pls return my money immediate.
Humne airtel payment bank see 99 ka recharge kiya lekin debit ho gaya liking recharge nahi hua
i have 959 money transaction airtel payments bank to paytm payments bank but money is not added in my paytm payments bank.and 959 money is remove in my airtel payments bank account
सर, आज मैंने पेमेंट बैंक से अपने पंजाब नैशनल बैंक में पैसा भेजा। जो की मेरे पेमेंट बैंक से कट गया लेकिन मेरे उस बैंक में पैसा नहीं गया। कृपया मेरी मदद करे।
I am kyc my airtel payment bank account, but saving account number not open, wallet account is active. Plz sir slove this problem.
नमस्ते सर ऐसा है कि मैंने एयरटेल पेमेंट्स बैंक की मदद से ₹149 का रिचार्ज किया था जिसमें 50 परसेंट कैशबैक का दावा किया गया था परंतु मुझे अभी तक कैश बैक नहीं मिला है आज तीसरा दिन है बस इसी की सहायता चाहिए मुझे और 400 नंबर पर कॉल नहीं लग रहा है!
Not giving service properly,not shows transiction history on airtel app,nor sending messages about transactions on phone ,such a large
headache, problem for a comman person
Is in these days Airtel Payment Bank inactive how can active Airtel Payment Bank plz suggest me
I completed five thousand transactions with 10 on 100 but I have not yet received any cashback as promised by Airtel Payment Bank