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Airtel Payments Bank Customer Care Support and Toll-free Helpline

Updated: 18/12/23 | By Chandrakant

The Airtel Payments bank gives you the full customer support. You can contact to its support via Tollfree number, Email and direct contact. In this post, I would tell you the ways to contact the customer care of the Airtel Payments Bank. 

Customer Care Number for Airtel Payments Bank

The tollfree number of the Airtel Payment banks is easier for Airtel mobile customers as the number is very easy.

For Airtel Mobile Customers – 400

For Non-Airtel Mobile Customers – 8800688006

After calling these numbers, you have to go through the IVR system. In this system you have to repond the questions asked by the computer. As you proceed, you can finally talk to a customer care executive. Nevertheless, t is a complex procedure to reach to customer care executive. However, you would get the answers to the questions directly from the executive.

Note, for Non-Airtel Customer the call would not be toll-free. Rather you have to pay the standard rate of your call.

Email Address For Compalaints

This is my favourite method as I am not required to go through the complex IVR system and there is no waiting for the Customer care executive. It takes far less time than calling to the helpline/

You can write a mail and check the response next day. There is no wastage of time. However, this method is not good for the impatient people. It is also not good for any emergency situation.

Email Address for lodging complaints – wecare@airtelbank.com

Airtel Touch Points

Airtel Payment bank operates physically through its touch points. These are airtel payment banks outlet which can take deposit for the airtel payment bank account. You can also withdraw cash through these outlets.

For any account and KYC related query you can visit the nearest Airtel payment bank outlets. You can also call these outlets.

Physical Visit to Airtel Payment Bank Office

Payment banks work on the low-cost model. Hence, they have minimal branches. Most of these banks are working only from the headquarter. So, in-case you reside in the vicinity of Airtel payment banks headquarter, you can visit there. The address is given below.

Address: Airtel Payments Bank, 1st Floor, Tower B, Plot No-16, Udyog Vihar Industrial Area Phase 4, Gurgaon – 122001

Complaint Redressal Mechanism

Grievance Redressal

If you have any complaints relating to the features of any of the bank services you can approach the Grievance Redressal Cell within the bank for resolution. The email address of the officer is grievance.officer@airtelbank.com

Nodal Officer

If you are not satisfied with the grievance officer, you can contact the Nodal officer. Details of the prinicpal nodal officer are given below.
Email ID – pno@airtelbank.com
Contact Number : 0124-4247797
Timings- Monday to Friday 9:30 AM to 6:30 PM excluding public holidays.

Banking Ombudsman

This is your last resort. If a customer doesn’t get a satisfactory response within 30 days of lodging the complaint, then he/she can approach the omubdsman. These Ombudsman are appointed by the Reserve Bank of India. The RBI has appointed the banking Ombudsman for every region. You can lodge complaints to the ombudsman of your region.

RBI has also established a separate ombudsman for the digital transaction. You can also use this system for UPI Payment issue. If Airtel Payments Bank does not resolve your issue you can visit the complaints Management system of the RBI. Note, you must have the UTR number before lodging a transaction related complaints.

About Chandrakant

Chandrakant Mishra is the Founder-Editor of the upipayments.co.in and PlanMoneyTax.Com. He has written more than 600 articles on payments, tax, investment, insurance and saving.

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Reader Interactions

Comments

  1. Chandrakant Mishra says

    January 18, 2020 at 12:52 PM

    Go to the Pspcl website and check the transaction. You would get the receipt from there.

  2. Chandrakant Mishra says

    January 18, 2020 at 10:01 AM

    आप RBI के Ombudsman को शिकायत करें। थोड़ी मुश्किल तो होगी लेकिन ऐसी गैर जिम्मेदारी की शिकायत जरूरी है। आप सोशल मीडिया में भी बात रख सकते हैं। आजकल ये उपाय कारगर साबित हो रहा है।

  3. mayank sehgal says

    January 13, 2020 at 4:48 PM

    Dear Team,
    On 09-01-2020 I have paid an electricity bill of Rs. 42100/- from My agent ID (9988111***). The Transaction ID is 3244442560 but due some internet issues error occurs that transaction time is out. Despite this the amount is deducted on that time. But I could not got receipt from Pspcl website. I hope that you have understood all matter.
    I request you to please refund my whole amount as soon as possible.

    Regards
    Mayank Sehgal

  4. Nitin More says

    January 9, 2020 at 1:04 PM

    Worst service of airtel payment bank, so many times i have given complaint regrading fraud then also no one is replying me for my mail, even customer care number also not connecting to representative from many days

  5. Chandrakant Mishra says

    January 7, 2020 at 11:03 AM

    इसकी उम्मीद कम है।

  6. Vivek says

    January 6, 2020 at 2:52 PM

    Sir Recharge karte time transaction galt no pe ho gya h or vo no band h sir kya vo amount vapas aa sktaa h return ho sktaa h plz help me

  7. Vinod Gulia says

    January 2, 2020 at 8:29 PM

    I done a recharge on airtel app recharge not done but money deducted from my bank account transaction id: 191216121602 transaction date 16/12/2019 transaction amount Rs. 398

  8. Ananya says

    December 31, 2019 at 11:35 AM

    I add airtl bank as upi in google pay app. Thn i can receive money there bt unable to pay.. please help me

  9. Junaid says

    December 17, 2019 at 9:48 AM

    Sir mene 286 rupees Apne cablee operator ko send kre the mere account se paise kat gae lekin unke pass nhi pahuche aap mujhe mere 286 rupees mujhe waapas dilwa dijie mere isi registered no. Par

  10. Kailash baghel says

    December 13, 2019 at 10:05 PM

    Sir Maine 2000 rs debit kiye the Jo debit bata rage he par paisa dusare voylet me pahucha nahi

  11. Ravi yadav says

    December 9, 2019 at 7:59 AM

    सर मैं यूपीआई के माध्यम से ऐड मनी करना चाहता हूं लेकिन ऐड नहीं हो रहा है एयरटेल पेमेंट बैंक में टेक्निकल एरर आ रहा है

  12. Shivam says

    December 1, 2019 at 1:45 PM

    Sir Maine mera paisa account se kut gya hai or vault me ni aaya hai

  13. Nirdosh kumar says

    October 17, 2019 at 1:40 PM

    सर
    मेंने अपने अकाउन्ट से ऐयरटेल वाँलिट मे रुपये भेजे तो वाँलिट मे गये नही और अकाउन्ट से भी कट गये । वो रुपये वापस कैसे होगे

  14. गिरधारी बजाज says

    June 23, 2019 at 4:59 PM

    सर मेरा एयरटेल मोबाइल नंबर से जो मैंने आईडी बनाई गई है और जो मैंने यूपीआई पिन नंबर लगाया अब वह पिन नंबर ज्यादा समय होने का उपाय बता रहे हैं वापस में पिन नंबर फॉरगेट कर रहा हूं या चेंज कर रहा हूं तो वह चेंज नहीं हो रहा है मेरा फेस्ट नेम लास्ट नेम डेट ऑफ बर्थ लगा रहा हूं तो चेंज नहीं हो रहा है कृपया करके मेरी मदद करें एयरटेल पेमेंट बैंक काम में ले रहा हूं कृपया करके मेरी मदद करें

  15. Sonu Kumar Sharma says

    June 2, 2019 at 12:33 PM

    Sir me Airtel wallet use karta hu or mere ko Airtel payment bank ke debit card se mutual fund ka payment kr raha hu to nahi ho pa raha hai please help sir

  16. Kamal Hemnani says

    May 30, 2019 at 8:56 PM

    Sir mene aj wrong person ko 1000 rupy send krdie paytm upi ke jariye mujhe reversal chaiye

  17. Chandrakant Mishra says

    May 20, 2019 at 9:15 AM

    क्लेम सेटलमेंट का तरीका समझने के लिए नीए दिए गए लिंक को पढ़ें।

    https://www.licindia.in/getattachment/Products/Pradhan-Mantri-Jeevan-Jyoti-Bima-Yojana-(PMJJBY)/Claim_Settlement_Procedure-PMJJBY.pdf.aspx
    वैस तो एयरटेल पेमेंट बैंक के कस्टमर केयर से आपको मदद मिल जानी चाहिए। नहीं मिलती हैं तो नीचे उसके ब्रांचेज का एड्रेस दिया है। वहां सपर्क करें।
    https://www.airtel.in/bank/terms/pdf/Branch_Details.pdf

  18. Vimal says

    May 19, 2019 at 6:26 AM

    Airtel payment bank se Pradhanmantri e Jeevan Jyoti Bima Yojana policy lethe policy holder ki death Ho Gayi claim kaise kiya jaye Koi batane Ko taiyar Nahin Hai

  19. Chandrakant Mishra says

    May 10, 2019 at 5:32 PM

    अगर ऐसा हो इसका इस्तेमाल बंद कर दें। और कस्टमर केयर से शिकायत करें

  20. Yogendra says

    April 30, 2019 at 2:39 PM

    Sir har baar airtel payment bank se rupay kat jaata hai par udhar nahi pahuchta hai

  21. Mukesh kumar yadav says

    April 29, 2019 at 6:23 PM

    Sir Maine Airtel payment bank se paytm bank me 2100 ka transaction kiya
    , jo ki Airtel payment bank se paisa debit ho GYA PR peytm bank me abhi TK credit nhi Hua so plzz help me, 24 -04-2019 ki transaction h

  22. Ranjeet Kumar says

    April 26, 2019 at 4:09 PM

    सर जिस नंबर से एयरटेल पेमेंट अकाउंट
    बनाए थे ओ नंबर बंद हो गया । दूसरा मोबाइल नंबर एड नहीं हो सकता है?

  23. गणेश कहार says

    April 10, 2019 at 10:03 PM

    Airtel payment Airtel payment Bank Paisa Karti Hai aapne recharge kiya tha paise Nahin Nahin Aaye

  24. Kuldeep says

    April 9, 2019 at 9:39 PM

    Airtel payment Bank lock ho gaya kripya Mera lock chalu kar do meri madad Karan

  25. Monu Kumar says

    April 2, 2019 at 6:09 PM

    Monu Kumar mein airtel payment bank account ko use nahi kar PA raha HU sir dikate ye hai ki mpin reset nahi kar PA raha HU dikahata hai ki 24 hours ke bad hoga par phir bhe nahi hota kya iska koi hal hai

  26. Santosh kumar pandit says

    March 31, 2019 at 11:02 AM

    यदि airtel के पास स्टाप की कमी है तो बहाली कर लीजिए सर फिर payment बैंक चलायेगा

  27. Chandrakant Mishra says

    March 16, 2019 at 10:15 AM

    एक हफ्ते के अंदर पैसा वापस आ जाना चाहिए

  28. Deepak verma says

    March 15, 2019 at 8:28 PM

    सर मेरे एयरटेल पेमेंट बैंक में पैसे जमा तो हो , लेकिन वापिस नहीं निकलते हैं। कृपया मदद करें।।

  29. Amarjeet kumar says

    March 15, 2019 at 12:59 PM

    Mere account se 420 rs Kat gya hai air tel payment bank se pr recharge nhi hua please refund kr de

  30. Brijesh kumar says

    March 15, 2019 at 11:56 AM

    Sir mera 7000 rupaye mane airtel payment bank bhim upi ke dwara bank of Baroda me send kiya gaya our bailens Kat gaya our bailens AC me phucha nhi sir bailens return karne me please help me

  31. Nilesh vitthal mali says

    March 15, 2019 at 11:32 AM

    सर, आज मैंने पेमेंट बैंक से अपने mobikvik wallet में पैसा ऍड किया । जो की मेरे पेमेंट बैंक से 2 बार कट गया लेकिन मेरे उस Wallet में पैसा 1 ही बार aad हुआ। कृपया मेरी मदद करे

  32. Ankit kumar says

    March 15, 2019 at 9:54 AM

    Sir mera a/c 3 month se block h usme 10000 rupaye pade h kai bar complaint bhi ki but unblock nhi kiya ja rha h airtel payment bank chor h chor kabhi success nhi hoge

  33. Amant raj says

    March 15, 2019 at 6:17 AM

    Sir Maine paytm bank se Airtel payment bank me 2500 ka transaction kiya
    , jo ki paytm bank se paisa debit ho GYA PR Airtel payment bank me abhi TK credit nhi Hua so plzz help me, 13 -03-2019 ki transaction h

  34. समशेर आलम says

    March 14, 2019 at 9:09 PM

    सर , मैं airtel payment bank को क्लोज करवा दिया था , जो कि अब मुझे जरूरत पड़ रहा है । सर अब ऐरएल पेमेंट बैंक को चालू करना है ,कैसे होगा ??

  35. Pappu Singh Rawat says

    March 13, 2019 at 10:56 PM

    Hello Sir,
    Mera Airtel Payment Bank Pichle 1 Saal Se block hai ,Aur Usme 500₹ Wallet Bhi Hai..
    Please Tell me Me apna account unblock kese karu aur Apni Profile me name change kese karu ..please tell me Sir

  36. Sumit kumar says

    March 11, 2019 at 12:55 PM

    हेलो सर,
    मैंने पेटीएम से रिचार्ज के लिए एयरटेल पर यूपीआई लगाई थी सर्वर ना होने के कारण हमारे अकाउंट से 119 की तीन यूपीआई के पैसे कट गए और रिचार्ज भी नहीं हुआ। ₹357 रुपए भी कट गए

  37. Sunil kumar gupta says

    March 8, 2019 at 9:53 PM

    Ak ac me hamne 5700 rupye bheje av tak nahi pahucha karan

  38. mks says

    March 7, 2019 at 12:43 PM

    Airtel Payment Bank Logo ko uLLu Banata Hai

  39. Pravesh Verma says

    March 6, 2019 at 1:35 PM

    नमस्ते सर मैंने 119 का रिचार्ज किया था और 50% डिस्काउंट के हिसाब से 59.5 रुपये कटने चाहिए लेकिन 69 रुपये कट गये इसलिए शेष राशि वापस करने की कृपा करें।

  40. Bimal joshi says

    March 3, 2019 at 9:16 AM

    Maine kal 6 baar recharge atempt kiya paise bhi dr ho gaya recharge nahi hua baad main 3 hour ke baad 10 rs ka recharge hua par pahle ke dr paise nahi mile na recharge hua .cash back ka lalach de kar problem me dalte ab phone ka ourgoing band .kayko airtel bank laye isse to Bank ka debit card acha hai aaj tak kabhi transaction fail nahi hua .pls return my money immediate.

  41. Mukesh Jain says

    March 2, 2019 at 5:57 PM

    Humne airtel payment bank see 99 ka recharge kiya lekin debit ho gaya liking recharge nahi hua

  42. chandrasekhar says

    March 1, 2019 at 8:27 PM

    i have 959 money transaction airtel payments bank to paytm payments bank but money is not added in my paytm payments bank.and 959 money is remove in my airtel payments bank account

  43. Mukesh Kumar says

    February 28, 2019 at 10:11 PM

    सर, आज मैंने पेमेंट बैंक से अपने पंजाब नैशनल बैंक में पैसा भेजा। जो की मेरे पेमेंट बैंक से कट गया लेकिन मेरे उस बैंक में पैसा नहीं गया। कृपया मेरी मदद करे।

  44. Subhojit Biswas says

    January 13, 2019 at 7:14 PM

    I am kyc my airtel payment bank account, but saving account number not open, wallet account is active. Plz sir slove this problem.

  45. Sujeet Kumar says

    January 13, 2019 at 7:47 AM

    नमस्ते सर ऐसा है कि मैंने एयरटेल पेमेंट्स बैंक की मदद से ₹149 का रिचार्ज किया था जिसमें 50 परसेंट कैशबैक का दावा किया गया था परंतु मुझे अभी तक कैश बैक नहीं मिला है आज तीसरा दिन है बस इसी की सहायता चाहिए मुझे और 400 नंबर पर कॉल नहीं लग रहा है!

  46. Rahul malik says

    January 8, 2019 at 11:42 AM

    Not giving service properly,not shows transiction history on airtel app,nor sending messages about transactions on phone ,such a large
    headache, problem for a comman person

  47. PREM SAGAR RANA says

    January 2, 2019 at 6:33 PM

    Is in these days Airtel Payment Bank inactive how can active Airtel Payment Bank plz suggest me

  48. Shivam says

    December 20, 2018 at 12:45 PM

    I completed five thousand transactions with 10 on 100 but I have not yet received any cashback as promised by Airtel Payment Bank

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