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Airtel Payments Bank Customer Care and Toll-free Helpline

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The Airtel Payments bank gives you the full customer support. You can contact to its support via Tollfree number, Email and direct contact. In this post, I would tell you the ways to contact the customer care of the Airtel Payments Bank. airtel payment bank customer care

Also Read: Airtel Payments Bank Charges

Customer Care Number

The tollfree number of the Airtel Payment banks is easier for Airtel mobile customers as the number is very easy. After calling this number, you have to go through the IVR system in which you have to give answers to some computerized questions. Of course, it is a complex procedure to reach to customer care executive. However, you would get the answers to the questions directly from the executive.

For Airtel Mobile Customers – 400

For Non-Airtel Mobile Customers – 8800688006

Note, for Non-Airtel Customer the call would not be toll-free. Rather you have to pay the standard rate of your call.

Recommended- Google Pay (Tez) Customer Care Toll-free Helpline Number

Beware! Customer Care Number Fraudsters are On Prowl

Email

This is my favourite method as I am not required to go through the complex IVR system and there is no waiting for the Customer care executive. You can write a mail and check the response next day. There is no wastage of time. However, this method is not good for the impatient people. It is also not good for any emergency situation.

Email Address – [email protected]

Useful – Jio Payments Bank Advantages

Physical Visit

Payment banks work on the low-cost model. Hence, they have minimal branches. Most of these banks are working only from the headquarter. So, in-case you reside in the vicinity of Airtel payment banks headquarter, you can visit there. The address is given below.

Address: Airtel Payments Bank, 1st Floor, Tower B, Plot No-16, Udyog Vihar Industrial Area Phase 4, Gurgaon – 122001

Also Read: List of Payment Banks in India and their Headquarters

Complaint Redressal Mechanism

Grievance Redressal

If you have any complaints relating to the features of any of the bank services you can approach the Grievance Redressal Cell within the bank for resolution. The email address of the officer is [email protected]
Nodal Officer

If you are not satisfied with the grievance officer, you can contact the Nodal officer. Details of the prinicpal nodal officer are given below.
Email ID – [email protected]
Contact Number : 0124-4247797
Timings- Monday to Friday 9:30 AM to 6:30 PM excluding public holidays.

Banking Ombudsman

This is your last resort. If a customer doesn’t get a satisfactory response within 30 days of lodging the complaint, then he/she can approach the omubdsman. These Ombudsman are appointed by the Reserve Bank of India. The RBI has appointed the banking Ombudsman for every region. 

About Chandrakant Mishra

Chandrakant Mishra is the Founder-Editor of the upipayments.co.in and PlanMoneyTax.Com. He has written more than 600 articles on payments, tax, investment, insurance and saving. He has been associated with the CNBC Aawaz Business Channel as Assistant Editor.

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Reader Interactions

Comments

  1. Nirdosh kumar (Kannauj) says

    सर
    मेंने अपने अकाउन्ट से ऐयरटेल वाँलिट मे रुपये भेजे तो वाँलिट मे गये नही और अकाउन्ट से भी कट गये । वो रुपये वापस कैसे होगे

    Reply

  2. गिरधारी बजाज (Jodhpur) says

    सर मेरा एयरटेल मोबाइल नंबर से जो मैंने आईडी बनाई गई है और जो मैंने यूपीआई पिन नंबर लगाया अब वह पिन नंबर ज्यादा समय होने का उपाय बता रहे हैं वापस में पिन नंबर फॉरगेट कर रहा हूं या चेंज कर रहा हूं तो वह चेंज नहीं हो रहा है मेरा फेस्ट नेम लास्ट नेम डेट ऑफ बर्थ लगा रहा हूं तो चेंज नहीं हो रहा है कृपया करके मेरी मदद करें एयरटेल पेमेंट बैंक काम में ले रहा हूं कृपया करके मेरी मदद करें

    Reply

  3. Sonu Kumar Sharma (Sitamrhi) says

    Sir me Airtel wallet use karta hu or mere ko Airtel payment bank ke debit card se mutual fund ka payment kr raha hu to nahi ho pa raha hai please help sir

    Reply

  4. Kamal Hemnani (Bhopal) says

    Sir mene aj wrong person ko 1000 rupy send krdie paytm upi ke jariye mujhe reversal chaiye

    Reply

  5. Vimal (Lakhimpur khori up) says

    Airtel payment bank se Pradhanmantri e Jeevan Jyoti Bima Yojana policy lethe policy holder ki death Ho Gayi claim kaise kiya jaye Koi batane Ko taiyar Nahin Hai

    Reply

  6. Mukesh kumar yadav (Jaipur) says

    Sir Maine Airtel payment bank se paytm bank me 2100 ka transaction kiya
    , jo ki Airtel payment bank se paisa debit ho GYA PR peytm bank me abhi TK credit nhi Hua so plzz help me, 24 -04-2019 ki transaction h

    Reply

  7. Ranjeet Kumar (Bhagalpur) says

    सर जिस नंबर से एयरटेल पेमेंट अकाउंट
    बनाए थे ओ नंबर बंद हो गया । दूसरा मोबाइल नंबर एड नहीं हो सकता है?

    Reply

  8. गणेश कहार (Ranipura ,bundi) says

    Airtel payment Airtel payment Bank Paisa Karti Hai aapne recharge kiya tha paise Nahin Nahin Aaye

    Reply

  10. Monu Kumar (Muzaffarnagar) says

    Monu Kumar mein airtel payment bank account ko use nahi kar PA raha HU sir dikate ye hai ki mpin reset nahi kar PA raha HU dikahata hai ki 24 hours ke bad hoga par phir bhe nahi hota kya iska koi hal hai

    Reply

  11. Santosh kumar pandit (Suriya) says

    यदि airtel के पास स्टाप की कमी है तो बहाली कर लीजिए सर फिर payment बैंक चलायेगा

    Reply

  12. Deepak verma (Chirawa, jhunjhunu) says

    सर मेरे एयरटेल पेमेंट बैंक में पैसे जमा तो हो , लेकिन वापिस नहीं निकलते हैं। कृपया मदद करें।।

    Reply

  13. Amarjeet kumar (Patna) says

    Mere account se 420 rs Kat gya hai air tel payment bank se pr recharge nhi hua please refund kr de

    Reply

  14. Brijesh kumar (Jalapur) says

    Sir mera 7000 rupaye mane airtel payment bank bhim upi ke dwara bank of Baroda me send kiya gaya our bailens Kat gaya our bailens AC me phucha nhi sir bailens return karne me please help me

    Reply

  15. Nilesh vitthal mali (Muktainagar dist jalgaon) says

    सर, आज मैंने पेमेंट बैंक से अपने mobikvik wallet में पैसा ऍड किया । जो की मेरे पेमेंट बैंक से 2 बार कट गया लेकिन मेरे उस Wallet में पैसा 1 ही बार aad हुआ। कृपया मेरी मदद करे

    Reply

    • Chandrakant Mishra says

      एक हफ्ते के अंदर पैसा वापस आ जाना चाहिए

      Reply

  16. Ankit kumar (Kanpur) says

    Sir mera a/c 3 month se block h usme 10000 rupaye pade h kai bar complaint bhi ki but unblock nhi kiya ja rha h airtel payment bank chor h chor kabhi success nhi hoge

    Reply

  17. Amant raj (Koilwar ) says

    Sir Maine paytm bank se Airtel payment bank me 2500 ka transaction kiya
    , jo ki paytm bank se paisa debit ho GYA PR Airtel payment bank me abhi TK credit nhi Hua so plzz help me, 13 -03-2019 ki transaction h

    Reply

  18. समशेर आलम (गिरिडीह, झारखंड) says

    सर , मैं airtel payment bank को क्लोज करवा दिया था , जो कि अब मुझे जरूरत पड़ रहा है । सर अब ऐरएल पेमेंट बैंक को चालू करना है ,कैसे होगा ??

    Reply

  19. Pappu Singh Rawat (Bhilwara) says

    Hello Sir,
    Mera Airtel Payment Bank Pichle 1 Saal Se block hai ,Aur Usme 500₹ Wallet Bhi Hai..
    Please Tell me Me apna account unblock kese karu aur Apni Profile me name change kese karu ..please tell me Sir

    Reply

  20. Sumit kumar (Sitapur) says

    हेलो सर,
    मैंने पेटीएम से रिचार्ज के लिए एयरटेल पर यूपीआई लगाई थी सर्वर ना होने के कारण हमारे अकाउंट से 119 की तीन यूपीआई के पैसे कट गए और रिचार्ज भी नहीं हुआ। ₹357 रुपए भी कट गए

    Reply

      • Chandrakant Mishra says

        अगर ऐसा हो इसका इस्तेमाल बंद कर दें। और कस्टमर केयर से शिकायत करें

        Reply

  21. Sunil kumar gupta (Japla ps hussain abad palamu jharkhand) says

    Ak ac me hamne 5700 rupye bheje av tak nahi pahucha karan

    Reply

  23. Pravesh Verma (BARABANKI) says

    नमस्ते सर मैंने 119 का रिचार्ज किया था और 50% डिस्काउंट के हिसाब से 59.5 रुपये कटने चाहिए लेकिन 69 रुपये कट गये इसलिए शेष राशि वापस करने की कृपा करें।

    Reply

  24. Bimal joshi (Wardha) says

    Maine kal 6 baar recharge atempt kiya paise bhi dr ho gaya recharge nahi hua baad main 3 hour ke baad 10 rs ka recharge hua par pahle ke dr paise nahi mile na recharge hua .cash back ka lalach de kar problem me dalte ab phone ka ourgoing band .kayko airtel bank laye isse to Bank ka debit card acha hai aaj tak kabhi transaction fail nahi hua .pls return my money immediate.

    Reply

  25. Mukesh Jain (Kota) says

    Humne airtel payment bank see 99 ka recharge kiya lekin debit ho gaya liking recharge nahi hua

    Reply

  26. chandrasekhar (kavali) says

    i have 959 money transaction airtel payments bank to paytm payments bank but money is not added in my paytm payments bank.and 959 money is remove in my airtel payments bank account

    Reply

  27. Mukesh Kumar (Darbhanga) says

    सर, आज मैंने पेमेंट बैंक से अपने पंजाब नैशनल बैंक में पैसा भेजा। जो की मेरे पेमेंट बैंक से कट गया लेकिन मेरे उस बैंक में पैसा नहीं गया। कृपया मेरी मदद करे।

    Reply

  28. Subhojit Biswas (Chinsurah) says

    I am kyc my airtel payment bank account, but saving account number not open, wallet account is active. Plz sir slove this problem.

    Reply

  29. Sujeet Kumar (Gopalganj) says

    नमस्ते सर ऐसा है कि मैंने एयरटेल पेमेंट्स बैंक की मदद से ₹149 का रिचार्ज किया था जिसमें 50 परसेंट कैशबैक का दावा किया गया था परंतु मुझे अभी तक कैश बैक नहीं मिला है आज तीसरा दिन है बस इसी की सहायता चाहिए मुझे और 400 नंबर पर कॉल नहीं लग रहा है!

    Reply

  30. Rahul malik (Delhi) says

    Not giving service properly,not shows transiction history on airtel app,nor sending messages about transactions on phone ,such a large
    headache, problem for a comman person

    Reply

  31. PREM SAGAR RANA (Jamua) says

    Is in these days Airtel Payment Bank inactive how can active Airtel Payment Bank plz suggest me

    Reply

  32. Shivam (Lucknow Uttar pradesh) says

    I completed five thousand transactions with 10 on 100 but I have not yet received any cashback as promised by Airtel Payment Bank

    Reply

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