The Airtel Payments bank gives you the full customer support. You can contact to its support via Tollfree number, Email and direct contact. In this post, I would tell you the ways to contact the customer care of the Airtel Payments Bank. 
Also Read: Airtel Payments Bank Charges
Customer Care Number
The tollfree number of the Airtel Payment banks is easier for Airtel mobile customers as the number is very easy. After calling this number, you have to go through the IVR system in which you have to give answers to some computerized questions. Of course, it is a complex procedure to reach to customer care executive. However, you would get the answers to the questions directly from the executive.
For Airtel Mobile Customers – 400
For Non-Airtel Mobile Customers – 8800688006
Note, for Non-Airtel Customer the call would not be toll-free. Rather you have to pay the standard rate of your call.
Recommended- Google Pay (Tez) Customer Care Toll-free Helpline Number
Beware! Customer Care Number Fraudsters are On Prowl
This is my favourite method as I am not required to go through the complex IVR system and there is no waiting for the Customer care executive. You can write a mail and check the response next day. There is no wastage of time. However, this method is not good for the impatient people. It is also not good for any emergency situation.
Email Address – wecare@airtelbank.com
Useful – Jio Payments Bank Advantages
Physical Visit
Payment banks work on the low-cost model. Hence, they have minimal branches. Most of these banks are working only from the headquarter. So, in-case you reside in the vicinity of Airtel payment banks headquarter, you can visit there. The address is given below.
Address: Airtel Payments Bank, 1st Floor, Tower B, Plot No-16, Udyog Vihar Industrial Area Phase 4, Gurgaon – 122001
Also Read: List of Payment Banks in India and their Headquarters
Complaint Redressal Mechanism
Grievance Redressal
If you have any complaints relating to the features of any of the bank services you can approach the Grievance Redressal Cell within the bank for resolution. The email address of the officer is grievance.officer@airtelbank.com
Nodal Officer
If you are not satisfied with the grievance officer, you can contact the Nodal officer. Details of the prinicpal nodal officer are given below.
Email ID – pno@airtelbank.com
Contact Number : 0124-4247797
Timings- Monday to Friday 9:30 AM to 6:30 PM excluding public holidays.
Banking Ombudsman
This is your last resort. If a customer doesn’t get a satisfactory response within 30 days of lodging the complaint, then he/she can approach the omubdsman. These Ombudsman are appointed by the Reserve Bank of India. The RBI has appointed the banking Ombudsman for every region.
Vimal (Lakhimpur khori up) says
May 19, 2019 at 6:26 AMAirtel payment bank se Pradhanmantri e Jeevan Jyoti Bima Yojana policy lethe policy holder ki death Ho Gayi claim kaise kiya jaye Koi batane Ko taiyar Nahin Hai
Chandrakant Mishra says
May 20, 2019 at 9:15 AMक्लेम सेटलमेंट का तरीका समझने के लिए नीए दिए गए लिंक को पढ़ें।
https://www.licindia.in/getattachment/Products/Pradhan-Mantri-Jeevan-Jyoti-Bima-Yojana-(PMJJBY)/Claim_Settlement_Procedure-PMJJBY.pdf.aspx
वैस तो एयरटेल पेमेंट बैंक के कस्टमर केयर से आपको मदद मिल जानी चाहिए। नहीं मिलती हैं तो नीचे उसके ब्रांचेज का एड्रेस दिया है। वहां सपर्क करें।
https://www.airtel.in/bank/terms/pdf/Branch_Details.pdf
Mukesh kumar yadav (Jaipur) says
April 29, 2019 at 6:23 PMSir Maine Airtel payment bank se paytm bank me 2100 ka transaction kiya
, jo ki Airtel payment bank se paisa debit ho GYA PR peytm bank me abhi TK credit nhi Hua so plzz help me, 24 -04-2019 ki transaction h
Ranjeet Kumar (Bhagalpur) says
April 26, 2019 at 4:09 PMसर जिस नंबर से एयरटेल पेमेंट अकाउंट
बनाए थे ओ नंबर बंद हो गया । दूसरा मोबाइल नंबर एड नहीं हो सकता है?
गणेश कहार (Ranipura ,bundi) says
April 10, 2019 at 10:03 PMAirtel payment Airtel payment Bank Paisa Karti Hai aapne recharge kiya tha paise Nahin Nahin Aaye
Kuldeep (Shahjahanpur) says
April 9, 2019 at 9:39 PMAirtel payment Bank lock ho gaya kripya Mera lock chalu kar do meri madad Karan
Monu Kumar (Muzaffarnagar) says
April 2, 2019 at 6:09 PMMonu Kumar mein airtel payment bank account ko use nahi kar PA raha HU sir dikate ye hai ki mpin reset nahi kar PA raha HU dikahata hai ki 24 hours ke bad hoga par phir bhe nahi hota kya iska koi hal hai
Santosh kumar pandit (Suriya) says
March 31, 2019 at 11:02 AMयदि airtel के पास स्टाप की कमी है तो बहाली कर लीजिए सर फिर payment बैंक चलायेगा
Deepak verma (Chirawa, jhunjhunu) says
March 15, 2019 at 8:28 PMसर मेरे एयरटेल पेमेंट बैंक में पैसे जमा तो हो , लेकिन वापिस नहीं निकलते हैं। कृपया मदद करें।।
Amarjeet kumar (Patna) says
March 15, 2019 at 12:59 PMMere account se 420 rs Kat gya hai air tel payment bank se pr recharge nhi hua please refund kr de
Brijesh kumar (Jalapur) says
March 15, 2019 at 11:56 AMSir mera 7000 rupaye mane airtel payment bank bhim upi ke dwara bank of Baroda me send kiya gaya our bailens Kat gaya our bailens AC me phucha nhi sir bailens return karne me please help me
Nilesh vitthal mali (Muktainagar dist jalgaon) says
March 15, 2019 at 11:32 AMसर, आज मैंने पेमेंट बैंक से अपने mobikvik wallet में पैसा ऍड किया । जो की मेरे पेमेंट बैंक से 2 बार कट गया लेकिन मेरे उस Wallet में पैसा 1 ही बार aad हुआ। कृपया मेरी मदद करे
Chandrakant Mishra says
March 16, 2019 at 10:15 AMएक हफ्ते के अंदर पैसा वापस आ जाना चाहिए
Ankit kumar (Kanpur) says
March 15, 2019 at 9:54 AMSir mera a/c 3 month se block h usme 10000 rupaye pade h kai bar complaint bhi ki but unblock nhi kiya ja rha h airtel payment bank chor h chor kabhi success nhi hoge
Amant raj (Koilwar ) says
March 15, 2019 at 6:17 AMSir Maine paytm bank se Airtel payment bank me 2500 ka transaction kiya
, jo ki paytm bank se paisa debit ho GYA PR Airtel payment bank me abhi TK credit nhi Hua so plzz help me, 13 -03-2019 ki transaction h
समशेर आलम (गिरिडीह, झारखंड) says
March 14, 2019 at 9:09 PMसर , मैं airtel payment bank को क्लोज करवा दिया था , जो कि अब मुझे जरूरत पड़ रहा है । सर अब ऐरएल पेमेंट बैंक को चालू करना है ,कैसे होगा ??
Pappu Singh Rawat (Bhilwara) says
March 13, 2019 at 10:56 PMHello Sir,
Mera Airtel Payment Bank Pichle 1 Saal Se block hai ,Aur Usme 500₹ Wallet Bhi Hai..
Please Tell me Me apna account unblock kese karu aur Apni Profile me name change kese karu ..please tell me Sir
Sumit kumar (Sitapur) says
March 11, 2019 at 12:55 PMहेलो सर,
मैंने पेटीएम से रिचार्ज के लिए एयरटेल पर यूपीआई लगाई थी सर्वर ना होने के कारण हमारे अकाउंट से 119 की तीन यूपीआई के पैसे कट गए और रिचार्ज भी नहीं हुआ। ₹357 रुपए भी कट गए
Yogendra (Shahajada) says
April 30, 2019 at 2:39 PMSir har baar airtel payment bank se rupay kat jaata hai par udhar nahi pahuchta hai
Chandrakant Mishra says
May 10, 2019 at 5:32 PMअगर ऐसा हो इसका इस्तेमाल बंद कर दें। और कस्टमर केयर से शिकायत करें
Sunil kumar gupta (Japla ps hussain abad palamu jharkhand) says
March 8, 2019 at 9:53 PMAk ac me hamne 5700 rupye bheje av tak nahi pahucha karan
mks (gzp) says
March 7, 2019 at 12:43 PMAirtel Payment Bank Logo ko uLLu Banata Hai
Pravesh Verma (BARABANKI) says
March 6, 2019 at 1:35 PMनमस्ते सर मैंने 119 का रिचार्ज किया था और 50% डिस्काउंट के हिसाब से 59.5 रुपये कटने चाहिए लेकिन 69 रुपये कट गये इसलिए शेष राशि वापस करने की कृपा करें।
Bimal joshi (Wardha) says
March 3, 2019 at 9:16 AMMaine kal 6 baar recharge atempt kiya paise bhi dr ho gaya recharge nahi hua baad main 3 hour ke baad 10 rs ka recharge hua par pahle ke dr paise nahi mile na recharge hua .cash back ka lalach de kar problem me dalte ab phone ka ourgoing band .kayko airtel bank laye isse to Bank ka debit card acha hai aaj tak kabhi transaction fail nahi hua .pls return my money immediate.
Mukesh Jain (Kota) says
March 2, 2019 at 5:57 PMHumne airtel payment bank see 99 ka recharge kiya lekin debit ho gaya liking recharge nahi hua
chandrasekhar (kavali) says
March 1, 2019 at 8:27 PMi have 959 money transaction airtel payments bank to paytm payments bank but money is not added in my paytm payments bank.and 959 money is remove in my airtel payments bank account
Mukesh Kumar (Darbhanga) says
February 28, 2019 at 10:11 PMसर, आज मैंने पेमेंट बैंक से अपने पंजाब नैशनल बैंक में पैसा भेजा। जो की मेरे पेमेंट बैंक से कट गया लेकिन मेरे उस बैंक में पैसा नहीं गया। कृपया मेरी मदद करे।
Subhojit Biswas (Chinsurah) says
January 13, 2019 at 7:14 PMI am kyc my airtel payment bank account, but saving account number not open, wallet account is active. Plz sir slove this problem.
Sujeet Kumar (Gopalganj) says
January 13, 2019 at 7:47 AMनमस्ते सर ऐसा है कि मैंने एयरटेल पेमेंट्स बैंक की मदद से ₹149 का रिचार्ज किया था जिसमें 50 परसेंट कैशबैक का दावा किया गया था परंतु मुझे अभी तक कैश बैक नहीं मिला है आज तीसरा दिन है बस इसी की सहायता चाहिए मुझे और 400 नंबर पर कॉल नहीं लग रहा है!
Rahul malik (Delhi) says
January 8, 2019 at 11:42 AMNot giving service properly,not shows transiction history on airtel app,nor sending messages about transactions on phone ,such a large
headache, problem for a comman person
PREM SAGAR RANA (Jamua) says
January 2, 2019 at 6:33 PMIs in these days Airtel Payment Bank inactive how can active Airtel Payment Bank plz suggest me
Shivam (Lucknow Uttar pradesh) says
December 20, 2018 at 12:45 PMI completed five thousand transactions with 10 on 100 but I have not yet received any cashback as promised by Airtel Payment Bank