Book Complaint Through the SBI Pay App Itself
- Check Transaction Status
- Raise Disputes
How To Check transaction Status
Often people want to know the status of their payment. In fact, sometimes the UPI fund transfer does not happen immediately. So, you can check the status of such fund transfer through the app itself. You should not file any complaint about this task. Rather follow these steps
- Login to BHIM SBI Pay App
- Select the option ‘History’ to see recent transactions.
- Click on the particular transactions to know the details.
If Amount Did Not Credit
It is the most common complaint. The money got deducted from your account but the beneficiary did not get the amount. It may also happen when you book the rail ticket. However, you get back the amount in a few days. This reversal also happens in UPI Payment system. According to the rulebook, you should get back the amount within 3 days.
UPI provides for reversal mechanism for technical declines. The amount would be transferred back to your account on T+2 days after the beneficiary bank verifies at their end and advises to the remitter bank.
In my case, I got back the amount in 2 days. You should also wait for 3 days. After that only, you can raise a dispute through the app itself. Please come back and share your experience in the comments section about the time it took to get back the amount. It would help other concerned users.
Raise A Dispute
Raising a dispute in SBI Pay app is very easy. You have to follow these steps.
- Login to BHIM SBI Pay
- Click on History to view All in Recent Transactions
- Select the transaction and Click Raise Dispute button
- Select Dispute type, enter Remark.
- Click Submit
You can raise two types of the complaint through this mode.
- Customer account has not yet reversed for a declined transactions
- The beneficiary account is not credited for successful pay transaction
Cashback Reward From SBI Pay App
How To Complain Online to The RBI
Tollfree Customer Care Number of SBI
The SBI Pay also provides a tollfree customer care number to book a complaint about the failed transaction, Non-credited transaction or any other feedback. However, you should be ready for the long wait time. The toll-free numbers of SBI Pay App Complaint are –
1800112211 & 18004253800
You can also seek clarification through these numbers.
Note these numbers are not dedicated to the UPI transaction. Rather This number is general customer care support of the SBI. That is why it can take a longer time to make a contact. Before trying this number you should have the following information.
- Mobile number used for SBI Pay App
- Customer Reference number
- Transaction Reference number.
You can find the reference number from the History of the SBI Pay App.
Also read: Customer Care Numbers of BHIM App
Beware of Customer Care Number Fraud
Email Support for SBI Pay App
The SBI also address your complaint through the email. There is a dedicated email account for this purpose. You can mail your complaint or feedback to this email address. To get a quick resolution, you must give all the basic information about the transaction. The email address of SBI Pay UPI App is –
[email protected]
When you are writing a mail, don’t forget to mention your mobile number.
Also Read: Tez Customer Care Support
These were the methods to address your complaints. But, if SBI does not resolve your problem within 30 days, you can go the special ombudsman for the digital transaction.
Some Common Problems and Their Answers by SBI
- It is not Possible with the BHIM UPI. The payment is credited immediately to the account of the beneficiary. There is no legal way to get it back one you make a payment. However, if you get to know the mobile number of the beneficiary, you can request for reversal on a personal level.
- You can also take the help of your bank to make a contact with the beneficiary.
- In case of mobile loss, you need to simply block your mobile number.
- A person can’t make a transaction without knowing the App PIN and UPI PIN.
- The transactions are further protected by device binding (linked to mobile handset). If the same SIM is used in a different device, the user has to re-register.
- Never share your App PIN or UPI PIN with anyone.
यूपीआई पिन के बारे में हिन्दी में पढ़ें
Sir maine 10 nov ko 399 ka recharge kiya tha but recharge nhi hua aur payment deduct ho gya aaj tak return nhi hua any help maine upi support or mail kar ke bhi dekh liya koi response nhi mila any help brother.
You can reset UPI PIN. Read the Following article.
UPI PIN in Google Tez: How To Reset the Forgot PIN
I have recently uninstall the Google pay app from my old mobile. After 2 months I purchase a new mobile and again tried to install the Google pay app . But the server wants to know my UPI PIN,but I forgot my UPI PIN . How can I recover my UPI PIN ,because I again wants to use Google pay app.
Sir mene 2 Jun 19 ko jio me 399 ka recharge Kiya but Mera recharge nhi hua or mere account se money deducte ho gya please Mera money mere account me refund Kare .
Sir mene 2 Jun 19 ko jio me 399 ka recharge Kiya but Mera recharge nhi hua or mere account se money deducte ho gya please Mera money mere account me credit Kare
Worst app.. I won’t recommend Sbi bhim app to anyone.. I lost my money in similar way.. Later on I raised dispute, called them, and mailed thrice but I din’t get any response. No response at all.
Hello Frnds , Mere sath bhi aisa hi hua ki maine 01/05/2019 ko 3500/ ka Sbi UPI transaction kiya aur wo fail ho gaya na to benificiary account mein gaya na mere account mein aaya , maine 03 tariq ko Raise Dispute kiya usme 10 tariq ki resolution date thi wo bhi nikal gayi koi reply nahi aaya mai bank gaya unhone seedha UPI support ko mail ke liye kaha maine wo bhi kiya ,Online complain call ke through complain baki jo bhi tha sab karke dekh liye lekin koi response nahi aaya kahi se bhi, Bhaiya ek baat samjh mein nahi aati hai jab in SBI walo se UPI transaction handle nahi ho raha ek to inka upi software 2 kaudi ka hai dusra ,inke bank ke employee seedha apna palla jhadte hai koi seedhi tareeke se baat nahi karta inka server hamesha down rehta hai, aur online customer care jab call karo To ATM department mein lagta hai aur jab wo internet department mein call connect karte hai to hamesha kewal ads sunate hue 5 se 6 minute baad call kat jata hai , aur agar kabhi bhool se connect ho gaya to wo seedha yahi kehte ki aap mail karo yaar jab SBI walo se ye handle nahi ho pata hai to ye nautanki kahe karte hai , Ye bank waale hum public ke naukar ho kar humi logo se badtameezi karte hai ye bhool jaate hai ki agar public ki wajah se inhe salary mil rahi hai ,mai to ek cheez behtar tarike se samjh gaya ki Bhai SBI se UPI transaction mat karo karna hai to Google pay kar lo kyuki 2018 se to inka UPI software ghatiya raha hai ab tak bhai yaha inko ye samjh mein nahi aata ki kaun kis condition mein paise transfer kar raha inke chakkar mein kitni dikkat ho jati hai aur jab inse handle nahi hota to ye aisi cheeze launch kyu karte hai ,Sach btau to ye sab fraud hai kyuki paisa to wapas karenge nahi aur sabse thaka hua in SBI waalo ka kaam hai. Deduction poora karenge returns kuch nahi karenge chor hai ye dil to kar raha tha ki agar uss time inka chair man saamne aa jata to joote se maarta ,Agle ko emergency thi aur inka server ghatiya kahi ka.
I have recharge my phone through BHIM SBI on 11th of march 2019 but after 5 minutes i got a text message recharge failed. I have paid everything so i contact Customer care to refund me the amount paid by me. But till now my money was not refund.
dear sir maine sbi anywhere app se 04/03/2019 upi transection kiya aur failed ho gya but mere ac se paisa kt gya phir maine dispure b kiya phir to mujhe tiket number mila aur 11/03/2019 ka time mila but abi tk paisa wapas nhi mila plz help me
Mane 9 date ko 99 ka bsnl me 3 baar recharge kiya or aj 11 date ko odia me 399 ka recharge kiya payment kat gaya par recharge nahi huva mera balance tefund kare thank
कुछ दिन इंतजार कीजिए। पैसा वापस आ जाना चाहिए। इस बीच आप अपने बैंक के कस्टमर केयर को भी फोन करके शिकायत दर्ज करा दीजिए। जैसा भी होगा यहां जरूर लिखें।
Sir mere 6 march ko ek saving account mai jo ki mere hi same SBI BRANCH ka account hai usme SBI ANYWHERE APP k through apne UPI address se 100000rs send kiye aur fund transfer failed ho gaya app par bhi dikhaya aur thodi dair mai message bhi aaya ki your UPI fund was failed par thodi dair mai mera balance cut gaya maine turant hi app k through dispute raise kar diya tha aur agle din mail bhi kiya unko [email protected] par laykin unki side s koi reponce nahi aa raha hai aur aaj pure 5 din ho gaye hai aut y bhi nahi pata chal paa raha hai ki mere compliments ka status kya hai… sir i am really upset with this UPI transaction kya koi tarika hai sir to plz bataye thank you
Sir payment nhi ho Rh Likha rha upon glat use kar Lia Hai 3 Baar. To ab 24 ghanta baaad. By uske baaad Bhai nhi ho rhaaa
Sir Mai 2feb ko Paisa Bhej raha tha mere 16000 rupey cut gaye balance gaya Bhi nahi Aur account Se cut gaya please help me
Sir mene Rs.399 ka jio recharge kiya account se pese deduct ho gye but recharge nhi hua pls refund my money
I have paid BEST Bill but bill payment is not received to the BEST and also I have also not received in my bank Amount is 5870 how should I get my money back
I can’t be able to use bhim SBI for 1 month when I download the bhim SBI software then it comes in the screen that bhim SBI is not applicable
sir ji 8 december ko maine apney a/c se 1000 rupaye transfer kiye jo ki mere a/c se paise kat gaye par samney wale a/c may paise nahi pahuch na hi mere a/c me bhi wapas nahi aaya ple help me sir
सर मेने Bhim Apps से 399रुपये का Jio का रिचार्ज किया पर रिचार्ज फेल हुवा और मेरे account से 399 Balance कटे है… मेरे पैसे वापीस कब आ सकते है सर…plz सर मेरे पैसे जलदी से जलदी वापीस भेजीए सर….plz….
Good morning sir,,
Sir Maine 169 ka recharge aitell number pe kiya. Mere account se balance Kat gyaa he. Our recharge nhi huaa he. Meri aapse request he Ki aap mera balance refund kar dijiye. Plese sir pleas
31/12/2018
Thanks
Good morning sir,,
Sir Maine 169 ka recharge aitell number pe kiya. Mere account se balance Kat gyaa he. Our recharge nhi huaa he. Meri aapse request he Ki aap mera balance refund kar dijiye. Plese sir pleas
Thanks
माझा गुगल प्लेवर गेल्या महिनाभरापासून आठ ते दहा हजार व्यवहार केला असून मला कोणत्याही प्रकारे कॅश बॅक मिळालेला नाही कृपया मार्गदर्शन व्हावे
सर जी मैंने 8/12/18 को sbi anywhere से upi में जाकर मेरा मैन अपने ही कोटक बैंक के खाते में 9000 रुपये ट्रांसफर किये लेकिन मेरा sbi एकाउंट से पैसे कट गए और मेरे कोटक एकाउंट में नही पहुंचे कृपया मदद करे।
Sir maine 01/12/2018 ko 15000 rupey ka transaction kiya tha but mere account se paise cut gye or jisko send kr rahi thi uske pass bhi nhi gye paise or mere account main bhi nhi aaye maine aapki support. Bali mail id pr bhi mail kiye or gm.customer Bali mail id pr bhi mail kiya fr bhi mere paise nhi bapus aaye or na he unka koi reply mujhe paiso ki argent jarurat hai plz mere paise mere account main credit kraba de please
Sir transaction successful but not creadite my account
हाय. सर मैने2/11/2018 को किसीको 5000 भेजा है मेरे अकाउंट मे कट हो गये है लेकिन उसे मिले नही और भोत पैसे की जरूत है मुजे प्लीज़ रिप्लाय दो प्लीज़
मेरा मोबाईल न:- 865237****
सर मैंने 2 नवंबर को फ्लाइट टिकट किया था 2585 रुपए का मेरे अकाउंट से पैसे कट गए टिकट नहीं हुआ सर मेरे पैसे वापस करने की कृपा करो वापस कैसे होंगे सर कहां कंप्लेंट दर्ज करो
Sir mi ne bank of india se sbi ac me paisa two thousand kiya mere ac se paisa kat gaya per customer ke ac me nhi gaya sir please help me
Sbi bhim upi Mei problem Bohut hai. Recharge Kore to fail hone par refund Nahi hota hai. Yeh atssa baat Nahi hai .Mera avi tot tin fail recharge ka refund Nahi huwa. Jo ki 485 + 485 + 399 =1369/-
Sir may bhim sbi app se central bank off india ke account me many Transfer kiya tha lekin uske account me many nhi gai hai time out bata rha hai mere account se paise bhi kat gaye hai plz sir mujhe koi advice dijiye taki mera paisa return ho jaye .
Thankyou sir
Maine 5 nov.ko 998 rs kisi ko transfer kiye the .mere account se paise kt gaye h or ooske account m paise abhi tak nahi gye h or na hi mere account m lot ke aaye h pahle 5 din ka prosses ko bola tha vo bhi poore ho gaye h. Paise kaise vapas aayenge
Maine apne account se 6500
Six thousand five hundred transfer kiya our mera account se paisa kat gya our Agla ke account Mai paisa nhi gya hai to plz mera samsya hal kre
I rajeev Kumar Raj 29/10/2018 amount 1000 tranction I’d 830220154512 transfer to bank SBI but not tranction successful amount is deducted complain raise dispute and mail no any responseplease sir solve my problem
Thanks, Mr, Venkatesh for the alert.
I always delete the comments with numbers. But, A fake number was published in this thread. I have deleted that as well. Also, I would request you and everyone that never post your personal number. The fraudster can use that number. I have deleted your number.
Please follow the steps given above for the redressal.
इंतजार कीजिए। पैसा वापस आ जाएगा। नहीं आता है तो एप के अंदर से ही शिकायत दर्ज कराएं
मैने 29 अक्टूबर 2018 को 500 रुपए किसी के अकाउंट में ट्रान्सफर किया था और मेरे अकाउंट से पेसे कट गए है और जिसको मेने सेंड किया था उसके अकाउंट में नही गये है और वो भुगतान under process बता रहा है क्या करू
Don’t call to above mentioned nbr he is fraud, hacker.he called me and asked my account nbr, mbl nbr .. debit card nbr expiary date and acvv and otp also….don’t call that nbr. …am already raised a complaint against that nbr ….and my amount was debited but not credited to the beneficiary account kindly let me know for further process…my nbr 901065****
I Sunilkumar Bujurke I using Bhims app 1 year ago sir now I have problem in online transactions.I have transactions problem . My SBI account on 13/10/2018 debited Rs.15000 but in my other Pkgb account credited and same day also debited. but not credited SBI or Pkg bank account. Bhims customer care no also not connected sir. My phone no.********.
Kindly Please clear my problem sir
Bhim aap se paise debit hote hai bo vapas nhi aate hai maine bahut baar check kiya hai
how to get cash back. ..
My Bhim sbi app is not working.why?
My two transactions for bses electricity bill one is compeny received but second not received but my amount debited and not reversebal please tell me where my amount
I changed my mobile phone.When i download bhimsbi app it couldn’t work
An excellent, informative, educative and useful article. Thanks.