Is your payment failed but money got debited? Are you searching for the Paytm Customer Care Number? Do you have UPI related complaints against the Paytm app? It may be about the failed transactions or no cashback. The Paytm gives the 24×7 customer care service. It has provided various ways to contact the customer support.
In this post, I would tell you about the ways to complain to customer care of the Paytm. But before that, I have compiled common problems and their standard answers. You should read these answers as customer support would give similar answers.
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Topics
Main Complaints of Paytm
There may be hundreds of the complaints. But I have listed the top three complaints and their solutions.
Money Deducted But Transaction Failed
It is the, most common type of the problem. Many times, it happened to me as well. This problem occurs because of the communication problem between Paytm and telecom company. Actually, when we do a transaction, other organisations are also involved in the whole payment process. It there is a technical error from any platform, the payment may fail.
But, you should not worry much about it. Because your money would be refunded after few hours. Sometimes, it may take more than a day. If you do not get back your money within 2 days, you should contact the customer support of the Paytm. In case, you contact earlier, you would get the standard answer- wait for 48 hours.
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Transaction Successful but No Recharge
Many of us Paytm to recharge our mobile or pay the bill. But, sometimes, in spite of the successful payment, It does not result in order placement. Your recharge or bill payment would not happen. In this case, as well, you can expect a refund within few hours. If you don’t get back the money escalate the matter with the customer care of the payment after 2 days.
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Money Debited but did not credit to Beneficiary Account
The Paytm also supports UPI money Transfer. Because of this system, you can immediately transfer money from one account to another bank account without any charge. This payment system is extremely convenient and people are adopting it.
However, sometimes, there can be some problem. It may happen than fund transfer does not take place whereas money gets deducted from the bank account. The concern is justified. However, this problem is related to UPI. And UPI has made a robust system to deal with all such cases. Any money which can’t be deposited to a bank account would return back to the sender.
The banks have to credit an amount within 2 hours of receipt. If it can’t find out the beneficiary account, it has to refund the amount after the 2 hours. That is why in most of the cases you would get back the money within 4 hours. If it takes more time, you should contact your bank. As Money transfer takes place between two banks. The money does not come to the Paytm. It only triggers the fund transfer. Hence, the bank would give details of the transaction.
Ther can be some more question related to Paytm. Thus you should read the Paytm FAQ before lodging a complaint.
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How To Contact Paytm Customer Care
There are 4 ways to contact customer care and get your queries resolved. You can choose any of the methods as per your convenience.
Support Ticket
This is the preferred method to resolve to Paytm feedback or queries. You would only see this method when you reach the Paytm Help Page. It is quite organised and you may get your answer through the process of booking the support ticket. The process goes through the followings steps.
- Open Paytm App and tap on the menu icon (3 parallel lines on top).
- A profile page slides out from the left, spot the ’24×7 Help’. Tap it.
- You would see the various categories of the Help. Search for the category of your problem or complaint. If you choose the recharge and bill payment, you would see the list of your past transactions.
- Choose the transaction which has a problem. Next, you have to choose the issue.
- The system would give you the standard response to such problems. But if you are still not satisfied, you can also send your message to the customer care.
- After submitting the support ticket, the Paytm customer care would contact you or send a message.
The Paytm provides the customized answer to 95% problems. Its 24×7 Help is very advanced and gives you the answer according to the status of your account or transaction. However, all these are the standard answers which or automatically given.
In fact, it is difficult to reach the customer care executive. You can say that Paytm avoid any human contact or manual resolution of the queries. You may have witnessed this trend with many of the new age companies. Now, these companies have shifted most of there customer care to robots instead of the executives.
Also Read: SBI Pay Customer Support
Make a Call
However, if you are unsatisfied with the Support ticket mechanism. You can call to the customer support of the Paytm. You can call anytime.
The main number of the Paytm Customer care is given below. You can dial this number for complaints related to bank, wallet and payments.
011-3399-6699, 9643–979797
There are other numbers as well for other services of the Paytm
| Movies and Events | 0120-3888-388 |
| Paytm Mall Shopping Orders | 011-3377-6677 |
| Flights | 99168-99168 |
| Bus | 9555-123123 |
| Train | 95553-95553 |
| Hotels | 7053-111905 |
| Report a fraud | 1800-120-130 |
When you call the customer care numbers, you have to again face the recorded messages. After giving the details you would be able to connect the customer executive. The service is available 24×7 but, not the executives. The timing to contact customer executive is from 10 AM to 8 PM.
Write an Email
Although Paytm does not promote the email contact, you can also get the support through the Email. The email address of the Paytm Support is given Below.
Social Media
You can also expect response and support from the social media platform of the Paytm. It gives a faster response on Twitter than the facebook. So, choose the platform accordingly. The addresses of these social platforms are given below.
https://twitter.com/paytmcare
https://www.facebook.com/Paytm/
So in this post, I have told you about the customer care number and support mechanism of the Paytm. But if you do not get satisfactory response from the Paytm within 30 days, you can complain to the dedicated RBI ombudsman.
Besides this, you can also learn about the customer support of the Phonepe and Tez. You can also find out the customer care of the BHIM app.
Paytm अकाउंट कैसे बनाएं, ट्रांजैक्शन कैसे करें
PRANJIT RABHA (GUWAHATI) says
May 16, 2019 at 9:16 AMHlo…..Me is app se 12 may 2019 me 806rs Apdcl bill paymnt kiya but failed dikhaya, or mane try karta raha failed dikhaya 3time use kiya but is app ne mera account se 3bar pesa cut liya 2408rs …..Lekin avi tak pesa refunded nhin huwa ….why ????ye koin lutne ki tarika he kya…..????
Chandrakant Mishra says
May 17, 2019 at 10:51 AMPaytm Customer Care को शिकायत करें। अपने बैंक से भी शिकायत कर सकते हैं।
Deepika (Ibrahimpatnam, Telangana, India) says
April 2, 2019 at 12:25 PMMy money deducted from my account on 28/mar/2019 of Rs 399 but not transferd to receiver.we are facing problem with paytm customer no proper respinse from them
pitamber singh (delhi) says
March 12, 2019 at 2:02 PMSir Mene aaj 20000 rs send kre or mere account se kat gaye h pr jis ke pass bheje vaha nahi phoche please help me
Raju saini (Bhiwani) says
January 8, 2019 at 3:01 PMMane paytm se upi money transfer se 25000 rupee kiya tha transfer failed ho gya 3 din ho gye rupee refund kab honge
Janak Singh (Rajsthan) says
December 20, 2018 at 7:56 PMSir mene upi patm se 20000 trasfr kiyaa pr transtr faind hua or pesa kt gya kb aayega plzzz help me sir
Tuhin Dutta (New Delhi) says
January 7, 2019 at 9:57 PMSir ma 3 January ko 7725 rupiya transfer kiya debit ho gaya, jisko veja uska past nahi poucha…. Plz solv it
Subrta Behera (Odisha) says
December 18, 2018 at 5:10 PMSir mara 9600 send keya fild hua laken pasa kat gaya abhi tak nahi aya ap ka contact no dejeya plz mara pasa cahiya…….plz
Sadram (Dhorinana) says
December 14, 2018 at 2:42 PMSir Ac. Se pese cut gahe h pese dusare Ac. M nhi geye h kaya karna padega 4000rs.
Ismail (Anantapur) says
December 12, 2018 at 9:20 PMPaytm upi 2501rs Kiya But Money Detected but Transaction failed. 3 Days complete hua but Refund Nahi Mila…
Brajesh Kumar (Kanti) says
December 12, 2018 at 5:16 PMMaine bhim upi se transaction 3days pahle Kiya tha transaction failed ho gya per balance deduct ho gya Abhi tak return nhi aaya hai complaint ka bhi kuchh nhi ho rha kya karu
Pushpak ruikar (Chandrapur) says
December 8, 2018 at 7:13 PMMoney has been deducted but not transfer in other account
Suraj yadav (Azamgarh) says
December 8, 2018 at 12:02 PMSir mere account me 1000 mere dost ne bheja lekin balance Nahi Aaya. Aur paise cut gaye
LALITA SINGH (Mumbai) says
March 5, 2019 at 1:15 PMMUJHE MERE DOST NE 5000 PAYTM UPI MODE SE PAYMENT KIYA LEKIN MERE PASS PAYTM HAI UPI NAHI TO PAISE NAHI VAYE TO USKE LIYE MUJHE KYA KARNA HOGA, PLZ REPLY AS SOON AS POSSIBLE
Kuldeep (Agra) says
December 5, 2018 at 1:43 PMMaine UPI se union Bank of India me rupees bheje the rupees kat Gaye Lekin a/c me nahi pahunche please help
Poonam kahar (Indore) says
December 4, 2018 at 4:39 PMMere bank account se 4 times money deduction hua h PR abhi tk vo refund nhi hua. Plz check it
Susanta Rout (BALESHWAR) says
December 1, 2018 at 4:35 PMIt’s a very good way to money transfer with no charges and winning extra money, thanks to google pay
Shareef basha (Vijayawada) says
November 29, 2018 at 12:37 PM1000rs in paytm upi is transferred money is failed but no amount was credited
Gajendra yadav (Jhansi) says
November 20, 2018 at 9:52 PMInvite link for reward nahi aaya
Ganesh deole (Washim) says
November 10, 2018 at 1:50 PMMaine do baar 2000 transfer kiye
Lekin paise nahi pahuche
Our account se paisa kata hai
Aab mai kya karu mera paisa maje wapas chahiye nahito mai police c complaint karunga
Mahendra kadam says
November 6, 2018 at 9:44 AMमैने tez अँप से invite किया था पर जब transection किया तब 201 deposit हुए ऐसा sms आया पर actual में पैसे deposit नही हुए
Parveen yadav says
November 3, 2018 at 4:31 PM1000rs upi se add kiye paytm me add ni hue failed show hora h please help me
amit says
October 13, 2018 at 4:06 PMHi
Your article was really amazing and helpful to me.
Sunil tiwari says
October 11, 2018 at 12:51 PMMere account se 29900 ka payment upi ke through bejha Hai , lakin abhi Tak paucha nahi Hai pls help
ममता says
October 10, 2018 at 7:39 PMGoogel पे से इलेक्ट्रिक बिल भरा था पैसा कट गया एकाउंट से पर इलेक्ट्रिक डिपार्टमेंट में पेमेंट शो नही हो रहा है क्या करूँ । पैसा भी ज्यादा था ।
Tushar ramesh karekar says
October 8, 2018 at 7:40 PMSir mene Saturday ko mere Tjsb smart money se paytm bank me 4000 teen baar bheja Lekin Samne wale ko failed karake msg gaya Ab me kya karu
Sumer says
October 2, 2018 at 9:01 AM10900kat grye lekin next account me nahi aye kiya huwa
Chandrakant Mishra says
October 2, 2018 at 9:02 AMपैसा अगर ट्रांसफर नहीं होगा तो दो दिन में वापस आ जायेगा
Bijal Kumar Dinesh bhai patel says
October 2, 2018 at 1:15 PMMy problem : Sony Led TV not dispatch
Taleshwar Bhandekar (Raipur) says
December 28, 2018 at 1:01 PMMera 5000 rupye abhi tk wapas nahi aaya hai
Ashish chakravarty says
August 17, 2018 at 9:10 PMHy thank You for this lovely article. really helpful
Mahantesh says
August 13, 2018 at 9:04 PMBrother it money was refunded or not brother please tell me
MUKESH jangam says
August 4, 2018 at 11:04 AM3000 deducted from account but not added in wallet.. bank dosenot take responsibility for deduction..please solve issue
Ashok (Guntur) says
December 3, 2018 at 11:50 AMSame problem bro Tell how to solve my problem
Shahezad varachhiya says
August 2, 2018 at 12:05 PMIn the account of which money is not deposited in the account of what I have transferred and write here successfully I have been calling from Customer Care for the last 5-6 hours not attending my number
Bishnupada Shit says
August 1, 2018 at 8:26 PMMy BHIM cashback amount not received
onkar sahu says
August 2, 2018 at 10:00 PM40000 kat gya hae abhi tak nhi ayaa hae please mera paeisa dilado
D.Malathi says
August 1, 2018 at 4:59 PMI sent money to beneficiary account. Its debited from my account but not credited in beneficiary account. my complaint customer care, but not response, refund my money immediately
Kulanjan singh says
July 22, 2018 at 4:10 PMPaytm upi recharge Kiya tha 20th July 2018 ko 199+199 kahani failed to haya money vaapas nahi haa hai
BHARAT says
July 3, 2018 at 1:52 PMPAYTM IS FRAUD. BECAUSE 23 JUNE I WAS SEND MONEY MY ACC. TO ANOTHER ACC. BUT ANOTHER ACC. NOT RECEIVED MONEY.. I WAS CALL MANY TIME IN CUSTOMER CARE BUT THEY DIDN’T RETURN MY MONEY AND EXUCUTIVE SAID WE SEND YOU MONEY BUT I DIDN’T GET.. PLZ HELP ME.. MY MOB NO. 9****
Shinde Sanjay says
July 3, 2018 at 7:31 AMMy payment not received
VIJAY PRAKASH SAVITA says
June 28, 2018 at 6:10 PMpayment is debited but not credited the beneficiary account at till date at updeled 2018 last date is very near janhvi verma registration no 1600049280
Swaroop singh says
August 16, 2018 at 4:56 PMSir mene 14/08/2018 ko joi no pe 399 ka 930974**** upi se richarj 3.14 pm per kiya thaa jo ki richarj nhi huwa lekin bank se pensa kat ho gya or pensa rifand nhi huwa
VIJAY PRAKASH SAVITA says
June 27, 2018 at 6:53 PMpayment debited but not credited to the beneficiary account so to much problem due to last date near the updeled admission 2018
Kasi nagaraju says
June 20, 2018 at 9:04 PMPls give me contact number so that I can speak to them & tell them my problem