You may have many BHIM UPI related complaints against the Paytm app. It may be about the failed transactions or no cashback. The Paytm gives the 24×7 customer care service. It has provided various ways to contacts the customer support. In this post, I would tell you about the ways to complain to customer care of the Paytm. But before that, I have compiled common problems and their standard answers. You should read these answers as customer support would give similar answers while it would require more effort and time.
Common Complaints of Paytm
There may be hundreds of the complaints. But I have listed the top three complaints and their solutions.
Money Deducted But Transaction Failed
It is the, most common type of the problem. Many times, it happened to me as well. This problem occurs because of the communication problem between Paytm and telecom company. Actually, when we do a transaction, other organisations are also involved in the whole payment process. It there is a technical error from any platform, the payment may fail.
But, you should not worry much about it. Because your money would be refunded after few hours. Sometimes, it may take more than a day. If you do not get back your money within 2 days, you should contact the customer support of the Paytm. In case, you contact earlier, you would get the standard answer- wait for 48 hours.
Transaction Successful but No Recharge
Many of us Paytm to recharge our mobile or pay the bill. But, sometimes, in spite of the successful payment, It does not result in order placement. Your recharge or bill payment would not happen. In this case, as well, you can expect a refund within few hours. If you don’t get back the money escalate the matter with the customer care of the payment after 2 days.
Money Debited but did not credit to Beneficiary Account
The Paytm also supports money transfer through the UPI payment system. Because of this system, you can immediately transfer money from one account to another bank account without any charge. This payment system is extremely convenient and people are adopting it.
However, sometimes, there can be some problem. It may happen than fund transfer does not take place whereas money gets deducted from the bank account. The concern is justified. However, this problem is related to UPI. And UPI has made a robust system to deal with all such cases. Any money which can’t be deposited to a bank account would return back to the sender.
The banks have to credit an amount within 2 hours of receipt. If it can’t find out the beneficiary account, it has to refund the amount after the 2 hours. That is why in most of the cases you would get back the money within 4 hours. If it takes more time, you should contact your bank. As Money transfer takes place between two banks. The money does not come to the Paytm. It only triggers the fund transfer. Hence, the bank would give details of the transaction.
Ther can be some more question related to Paytm. Thus you should read the Paytm FAQ before lodging a complaint.
Ways To Contact Paytm Customer Care
There are 4 ways to contact customer care and get your queries resolved. You can choose any of the methods as per your convenience.
This is the preferred method to resolve to Paytm feedback or queries. You would only see this method when you reach the Paytm Help Page. It is quite organised and you may get your answer through the process of booking the support ticket. The process goes through the followings steps.
- Open Paytm App and tap on the menu icon (3 parallel lines on top).
- A profile page slides out from the left, spot the ’24×7 Help’. Tap it.
- You would see the various categories of the Help. Search for the category of your problem or complaint. If you choose the recharge and bill payment, you would see the list of your past transactions.
- Choose the transaction which has a problem. Next, you have to choose the issue.
- The system would give you the standard response to such problems. But if you are still not satisfied, you can also send your message to the customer care.
- After submitting the support ticket, the Paytm customer care would contact you or send a message.
The Paytm provides the customized answer to 95% problems. Its 24×7 Help is very advanced and gives you the answer according to the status of your account or transaction. However, all these are the standard answers which or automatically given.
In fact, it is difficult to reach the customer care executive. You can say that Paytm avoid any human contact or manual resolution of the queries. You may have witnessed this trend with many of the new age companies. Now, these companies have shifted most of there customer care to robots instead of the executives.
However, if you are unsatisfied with the Support ticket mechanism. You can call to the customer support of the Paytm. You can call anytime.
The main number of the Paytm Customer care is given below. You can dial this number for complaints related to bank, wallet and payments.
There are other numbers as well for other services of the Paytm
|Movies and Events||0120-3888-388|
|Paytm Mall Shopping Orders||011-3377-6677|
|Report a fraud||1800-120-130|
When you call the customer care numbers, you have to again face the recorded messages. After giving the details you would be able to connect the customer executive. The service is available 24×7 but, not the executives. The timing to contact customer executive is from 10 AM to 8 PM.
Although Paytm does not promote the email contact, you can also get the support through the Email. The email address of the Paytm Support is given Below.
You can also expect response and support from the social media platform of the Paytm. It gives a faster response on Twitter than the facebook. So, choose the platform accordingly. The addresses of these social platforms are given below.
So in this post, I have told you about the customer care number and support mechanism of the Paytm. Besides this, you can also learn about the customer support of the Phonepe and Tez. You can also find out the customer care of the BHIM app.