The money transfer through the BHIM UPI System is very easy. But sometimes you may face some issues. The most common complaint of the BHIM UPI apps is the non credit of the money. While money gets deducted from your account. It is worrisome. Thus, you want to register your complaint to the customer care of the BHIM. In this process you just search for the toll-free helpline.
But sometimes, other methods of contacting the customer care can be more effective. Even you can get your problem solved without contacting the the customer support.
In this post, I would tell you the tollfree helpline number. Along with that you would learn other methods of registering your grievance. It is a detailed post, Read full post to know each and every method of BHIM app customer support. But before going on that would not you like to learn about the different types of issues faced by the BHIM app users?
1. Different Types of BHIM App Complaints
Besides the non credit of money there are some other issues as well. Below are the different types of BHIM App complaints.
- Balance deducted but not credited in recipient’s account
- Transaction Failed
- Transaction Pending
- App password not working
- UPI PIN not working
- Transaction Declined
2. How To deal with Technical Problems
Dealing with technical problems in the BHIM app is easier than you think. Some problems arrive due to issues related to your device or network connectivity. Sometimes the network connectivity becomes very bad. You should avoid using BHIM when network connectivity is bad. If you do so then you may face issues of failing, declining or pending transaction.
i. Reboot Your Phone
But sometimes even with good network conditions, transactions fail, decline or go to pending state. To solve this, you should exit from the BHIM App and restart your phone. This may solve your problem most of the times. You should also clear the RAM and cache files of your phone to get rid of some common errors.
ii. Change the SIM Slot
You should insert your preferred SIM card in SIM 1 slot of your phone. If you place your SIM card in SIM 2 slot it will probably give you errors when authorising the mobile number.
iii. Call BHIM helpline
If the problems don’t get solved even after all of these steps. Then you should file a complaint with the BHIM customer care or your bank depending upon the issue.
Recommended: BHIM Aadhaar Pay App: How To Download And Use
3. Problem of No-Credit
Most of the complaints are about the No-credit of the payment. The money gets deducted from your account but your family or friend does not receive it. It also happens with the Bill payment. The amount can be in thousands. Thus, your concern is natural.
However, you should not panic and wait for 2-3 days. Often money is credited back to your account in 2-3 days. After this period, you should lodge a complaint.
For the lodging the complaint, you should not jump to the toll-free number. As, customer care helplines are often engaged. Hence, you should try to use the other support methods.
4. Complain Through the App
You can use BHIM App itself to complain about issues. The process is as simple as it could be. You need to open the BHIM app and go to the transactions page. Now choose the transaction in which you are facing the problem.
Ascertain the Issue
Here you will find two options at the bottom of the screen. The first option is ‘Report Issue’ option and the second is ‘Call Bank’ option.
If the issue you are facing is related to BHIM app then you should choose ‘report issue’. Here choose the problem, write the details in the box and tap on the ‘Submit’ button.
But if the problem is related to the bank then choose the second option which is ‘Call Bank’.
5. Complain Online
You can also complain the issues at the BHIM app official website. For this, visit bhimupi.org.in and go to contact us page. However, it may be difficult to reach that page. Hence, I have given you the URL of that page. Copy that URL and paste it into your browser’s address bar.
In this page you can register your complaint in detail. However, you have to first choose the category of your complaint. Following are the categories.
- Transaction
- BHIM Cashback
- PIN
- Account
- Registration
- SMS
- Login
- Others
URL for online complaint – bhimupi.org.in/get-touch
The complaint form is lengthy. So you have to keep patience.
6. Raise Issue With NPCI Twitter Handle
The NPCI is the authority which manages BHIM App. Hence, it is also responsible for BHIM App issues and complaints. And NPCI is quite active in solving complaints of customers. If you want a faster response you can try twitter to complain about the issue. The official twitter handle of BHIM App is @NPCI_BHIM and they respond to the tweets quickly.
Ways to Complain About SBI Pay App
Recommended: Samsung Pay App in India: Features and Benefits
7. Customer Care Helpline Number of BHIM
You can also call the customer care number of BHIM to report issues and inquiry. The government has launched a toll-free number for the queries regarding digital payments. This number can be used for complaints or queries about digital payments as well as BHIM App. Along with that, you can also Email your complaints directly to the developers of BHIM App. Below are the customer care number and Email ID of BHIM and digital payments.
Toll-Free Customer Care Helpline – 1800 1201 740
You may also like: BHIM UPI app Latest Features
8. Toll-free helpline Numbers of Banks
A large number of complaints of the BHIM app are related to the banks. Your complaint can also be one of those. Hence, you can also call the related bank to inquire and resolve the issue you are facing. Below are the toll-free helpline numbers of all the major banks.
| Bank | Toll-Free Helpline Number |
| 1. Allahabad Bank | 1800 226 061 |
| 2. Andhra Bank | 1800 425 1515 |
| 2. Axis Bank | 1800 209 5577 |
| 4. Bank of Baroda | 1800 102 4455 |
| 5. Bank of India | 1800 22 0229 |
| 6. Canara Bank | 1800 425 0018 |
| 7. Bank of Maharashtra | 1800 233 4526 |
| 8. Central Bank of India | 1800 22 1911, 1800 200 1911 |
| 10. Dena Bank | 1800 233 6427 |
| 11. HDFC Bank | 1800 425 4332 |
| 12. ICICI Bank | 1800 102 4242 |
| 13. IDBI Bank | 1800 200 1947 |
| 14. IDFC Bank | 1800 419 4332 |
| 15. Indian Bank | 1800 4250 0000 |
| 16. Indian Overseas bank | 1800 425 4445 |
| 17. IndusInd Bank | 1860 500 5004 |
| 18. Karnataka Bank | 1800 425 1444 |
| 19. Karur Vysya Bank | 1860 200 1916 |
| 20. Kotak Mahindra Bank | 1860 266 2666 |
| 21. Oriental Bank of Commerce | 1800 180 1235 |
| 22. Punjab National Bank | 1800 180 222 |
| 23. South Indian Bank | 1800 843 1800 |
| 24. State Bank of India | 1800 425 3800 |
| 25. Syndicate Bank | 1800 425 5784 |
| 26. UCO Bank | 1800 274 0123 |
| 27. Union Bank of India | 1800 22 2244 |
| 38. United Bank of India | 1800 345 0345 |
| 29. Vijaya Bank | 1800 425 5885, 1800 425 9992, 1800 425 4066 |
| 30. Yes Bank Ltd | 1800 2000 |
It is unlikely that you would go to the NPCI office for BHIM related complains, still, I am giving you the address of NPCI offices
Registered Office
National Payments Corporation of India
1001A, B wing, 10th Floor,
The Capital, Bandra-Kurla Complex,
Bandra (East), Mumbai – 400 051
Phone – 022 – 4000 9100
Goregaon Office (Mumbai)
National Payments Corporation of India
Unit nos. 201, 301 & 302,
2nd & 3rd Floor,
Raheja Titanium, Western Express Highway,
Goregaon east, Mumbai – 400063
Phone- 022 40508500
Chennai Office
National Payments Corporation of India
8th Level, VBC Solitaire
47 & 49 Bazullah Road, T. Nagar,
Chennai – 600 017
Phone-044 -28160700
Fax044 -28152815
Delhi Office
National Payments Corporation of India
2nd Floor, Gulab Bhawan
6 Bhadurshah Zafar Marg, ITO
New Delhi – 110 002
Recommended: Paytm Customer Care Number and Support
If you are not satisfied with the response of the customer support, you can complain to the RBI ombudsman. It is an independent regulator.
102715629141 transation ho gya or paise bhi cat gye or hamara paisa pay kyo nahi huaa sir ji
Sir mein kisiko axis bank A/c pe SBI bhim app se 11595 Veja tha use nehin Mila. Remarks pe Likha hai no reversal.Tansaction I’d hai 101910498926
Sir, I have paid rs 2k as electricity bill and the money is deducted from the account but the bill is not paid.. Please help…
Sir, Today I send 20,000 thousand rupees to my another account SBI from bhim upi aap debited but not credited in another account
Sir my distv have recharged yesterday but my distv is not running but payment is successful than what will we do sir
Sir mene bheem app se 7500 rs kamlesh ko send kiye mere account se paisa send ho gya , par kamlesh ke account me jma nhi huye h
Please help me
कुछ दिन में वापस आ जाने चाहिए। नहीं तो बैंक में शिकायत करें
Before 2 days i paid 20k to someone but still they not received & also debit from my account or bhim customer care no. 18001201740 always busy 24*7 whenever will try.So i request to all please update to me that now what should i do?
Sir I booked PRS tkt through Phone pay UPI and cancelled this tkt next day but refund amount not receive to yet
Sir hum 15000 Rs transfer kiye but pending hai. Or mera account se debit ho gaya koi upay
Sir I sent 2000 but it was not credited to beneficiary acount and it was debited from my acount… Plz reply
Sir by bhim sbi I hav sender 10000 rps nd it hav been debited by other member dint receive d amount I’m suffering fr past 4 days no1 is responding it
13/09/2019 ko electricity bill prement kiye the transaction failed ho gya aur amount v kat gya 1128 rupay ..bhim app Ka tall free no v bzy aata h online complain v submit kiye par koi fayda Nahi .aysa service kyu provide karate Hain jiska selution hi na ho..plse bataye sir return aayega ya dub gya
I am not able to make transaction more than 5thousand a day why.
sir i have send money 2500/- rupees bhip app throuh but payment not credit my account
Is your prblm resolved?
Sir my friend transferred 20000rs to me, he got success message and i too got success message. But it is not showing in my account. I have checked all my account. I still not received the amount. I tried to call customer care, but either number showing invalid or busy. Pls help
My amount not returned . I was complain on help line number but not any response.
I am unable to transfer money in my other account..it fails with notice *increase your transection limt*
Sir, I am linking my account to UPI BHIM My mobile number is not taking the connectivity but it is repeatedly crying.
Sir i bought a new phone abd now I’m trying to register my bhim app on new phone but it’s not working as it’s showing mobile is not verified
3 to 4 days past my issue is not solved yet I e-mail & I tried many customers care numbers they don’t response & some no. Is showing busy or out of coverage its a ridiculous. My money is debited from my a/c & it is not credited to beneficiary a/c status it is showing pending. M fedup with this bhimapp customer no.
Sir 2 months ho gye pement refund nhi hua
Sir bhim app toll free no batao
I have a transaction amount 8534 rs.. sbi to BOB sir transaction is pending but amount is debit from my account …
Customer care number lag nahi Raha hai , plz provide customer care number
Sir 1800 rs deduct ho Gaye , success nahi hua , abhi Tak rs return nahi aaya
The money would be reversed please wait for 3-4 days.
My money got deducted from my account but did not credit in my account dad’s account.
I transferred through bhim.
My bank is Indian bank, I transferred to Union Bank (dad’s account). Please help
क्या समाधान हुआ? अभी तक
Sir mera Bhim aadar
Kam nahi kar raha hi
Jish vaji se kafi dikkto ka
Shamna karna padh raha hi
Sir aapse nivedan hi ki mere samshya ka sama dhan kijeya
Sanjy
Sir mere account se paise kat gye
Sir Maine 11 April ko 1100 ru bhim app se transaction kiya tha jo failed ho gya or paisa account se cut ho gya or abhi tak paisa account me gya nahi hai or complain diya tha abhi tak koi response nahi aya
Sir me bhim upi se add money kar rha hu paytm me toh mere account se 18 rupay kay rhe h har payment par toh sir btaye kyo kat rhe h paise bnk se
सर, मैंने bhim app से दुसरे के खाते मे 5000 रुपए transfer किये थे लेकिन खाते से debit हो गये ओर उस को मिले नही अब क्या करना है
Sir mere mobile me phone pay app hai
Usme Google play app hai galti se maine usme paise download kiye mere khatese 1500 rs 2 bar cat ho gaye to wo paise muze kaise return mile ge uske liye sahayta kijiye
एप के अंदर ही फीडबैक के लिए ऑप्शन है उसका इस्तेमाल करके अपनी शिकायत दर्ज कराएं
सर ,
मैंने 11 अप्रैल को रात 12 बजे के बाद किसी को 10000 रुपये का Payment किया था मगर थोड़ी देर बाद Transaction Failed हो गया और मेरे खाते से रुपये Debit हो गए और आज 2nd Day है अभी तक वापस नहीं आये । बताइये सर इस स्थिति में मुझे क्या करना चहिये ।। …
When I add beneficiary with a/c +ifsc, I get message in red box, beneficiary upi id incorrect. I am not trying the upi method. Can you help?
Sir/madam, am using syndicate bank, I have register in bhim account bt in this app not fetech syndicate bank why? Plz solve this problem. Or send karnataka customer care number
11 February ko maine 10000 transaction Kiya successful hone par Javed Akhtar ko Paisa nahi pucha Jise Mai request Karta Hoon Mera Paisa Wapas Aaja